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Table of Contents

  1. What can you tell me about iResolved?
  2. Which Dimension computers are the brackets compatible with?
  3. How hard is it to add a second drive?
  4. What is the largest/fastest hard drive that the Dimension supports?
  5. Will adding a new hard drive void my warranty?
  6. Are there any power or cooling issues associated with adding a second drive? With a third?
  7. Do you sell floppy drive brackets?
  8. Why does my USPS Delivery Confirmation show that the package has not been received?
  9. What if I have more questions?

What can you tell me about iResolved?

iResolved is a small home business that I started in May 2003 when I needed a bracket for my Dimension 2350 but couldn't buy one. I designed the brackets in SolidWorks and have them made in New Hampshire by a sheet metal fabricator.

Since starting the company, I've sold over 5u,500 kits and helped add a lot of storage to the Dimension product line! 

I am recent business school graduate in Boston and the business helps support my wife and me. I really appreciate my customers and do everything possible to make the upgrade experience good for both you and me. Please let me know if there's anything I can do to improve my service-feedback link!

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Which Dimension computers are the brackets compatible with?

Needed-i.e. you can't add a second hard drive without a new bracket and cable.

  • Dimension B110
  • Dimension 1100
  • Dimension 3000
  • Dimension 2400
  • Dimension 2350
  • Dimension 2300

Optional-Kit can act as a replacement. The computer should have shipped with two brackets. You can purchase the third drive kit to add a third bracket.

  • Dimension 4700
  • Dimension 4600
  • Dell Optiplex 160L

Not compatible-This is not a full list, but are models potential customers have asked about.

  • Dimension 2100
  • Dimension L series
  • Dimension 4500S
  • Dimension XPS series

Please note that bracket is fully compatible with, but not identical to, the Dell bracket.

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How hard is it to add a second drive?

Adding a second hard drive is usually as simple as turning off the machine, mounting the new hard drive using the bracket and cable, and then turning the machine back on! The computer should then auto-recognize the drive and you can start using it immediately for extra storage.

Most new hard drives come with utilities and detailed instructions for cloning drives or using a different format. Seagate gives a good generic overview of how to use Windows XP disk management here.

Also, here's a link to the instructions that I send along with the kit that show the process for the physical installation.

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What is the largest/fastest hard drive that the Dimension supports?

Computers running Windows XP SP1 or higher should not have any size limitations. I personally have a 160 GB Western Digital 7200RPM Ultra-ATA/100 drive on my Dimension 2350 and it works just fine. Dell published a list of the largest tested/shipped drives for the 2350 in 2003 which showed the Dimension 2350 at 120 gB which was the largest tested/shipped drive at that time, but the list is now outdated and has caused much confusion. Here's a link to that article.

The Dimension line has an IDE (Ultra ATA/100) controller which works with almost every IDE drive, but means that they won't directly support ATA 133 drives at full speed without a separate PCI controller card. If you've bought an ATA 133, don't worry, the drives are backwards compatible and will work at ATA 100 speeds using the built in controller card.

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Will adding a new hard drive void my warranty?

No, using the kit to add a hard drive should not void Dell's limited warranty. However, the warranty does not cover any damage you may do to the computer while installing the hard drive. None of my customers have reported damaging their equipment and, more importantly, themselves, while upgrading their machine. For more information read this knowledge base article.

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Are there any power or cooling issues associated with adding a second drive?

Any Dell computer can run two hard drives, two optical drives, and a floppy drive with no power or cooling issues. I have heard that Dell power supplies are underrated: that a 250 watt PSU puts out 345 watts at peak.

I have personally been running two HDs, a DVD-RW, a DVD player, floppy, and two PCI cards with a 2.6 gHz processor  and have never had issues. In addition, of my 3,000 of my customers, only 1 has reported power or cooling issues after adding the second hard drive.

With a third?

Most likely not. Please see the results of the third drive bracket heating test for an actual test and recommendations.

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Do you sell floppy drive brackets?

No, I do not and my kit will not help you add one. Dell sells them: try calling Dell Spare Parts at 800.372.3355. You may have to buy the drive along with the bracket.

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Why does my USPS Delivery Confirmation show that the package has not been received?

The USPS occasionally does not scan the packages when they receive them and then only scan them once they are actually delivered. If this has happened to you, please be patient. The kit will arrive as stated in the confirmation email. The USPS has not yet lost any of the 1,000+ kits that have been shipped.

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What if I have more questions?

I'm here to help. For questions about your particular situation or for updates to this FAQ, please contact me at info@issue-resolved.com. I check my email very frequently and will get back to you quickly.

If you have questions beyond the scope of the kit and hard drives, I suggest visiting  www.rickmktg.com and emailing Rick. He's a very knowledgeable guy and regular poster at the Dell Community forum who can help you with system purchases and all sorts of stuff.

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